Shipping

Order Processing

Please allow 1-3 business days to process your order. 

When your order is ready for delivery, you will receive an email with real-time tracking information.

Shipping

Orders are generally shipped within 2-4 business days using Australia Post or DHL. 

International orders will be shipped using DHL express. All orders over $2,000AUD will be sent via a courier with insurance.

Shipping charges for your order will be calculated and displayed at checkout. 

Australia & New Zealand

All orders $1,999 AUD and under

  • Standard shipping 2-7 business days - $10 AUD
  • Express shipping 1-3 business days - $15 AUD

All orders $2,000 AUD +

  • Express courier shipping with insurance (1-3 business days) - $50
International

International orders are delivered within an estimated 3-10 business days using DHL express.

All orders $1,999 AUD and under

  • International express delivery 3-10 business days - $45 AUD

All orders $2,000 AUD +

  • International express delivery 3-10 business days with insurance - $90 AUD

Le Carrousel does not ship to the following countries at this time: 

  • Belarus
  • Crimea
  • Cuba
  • Iran
  • North Korea (DPRK)
  • Russia
  • Sudan
  • South Sudan
  • Somalia
  • Syria
  • Ukraine
  • Yemen
Import Duties & Taxes

Orders shipped outside of Australia may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery by the postage provider.

Returns

Return Policy

All sales are final, we do not offer returns, refunds or exchanges.

If an item is faulty please contact us via email at info@lecarrousel.com.au as soon as possible with your order number and a photo of the item's condition. Once your return has been approved please return to us within 7 business days.

Every effort has been made to showcase the items true condition at time of sale. Any minor defects will be listed in the products description. For more information regarding an items condition please read our 'Condition Guide'.

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